Booking & Payment
A reservation is considered confirmed once the deposit payment has been received by Nusa Komodo Tour.
The required deposit amount is 25%–50% of the total package price, depending on the selected boat and services.
Without a deposit payment, the availability of the boat/cabin cannot be guaranteed and remains open for other customers.
If guests choose to pay on-site (cash or credit card), the deposit requirement still applies and must be paid in advance as stated above.
On-site credit card payments may be subject to an additional merchant fee according to the payment provider’s policy.
The remaining balance (if any) must be settled within the deadline stated on the invoice or booking confirmation.
Cancellation & Refund Policy
Cancellation by Participant
If the participant cancels the trip, the refund policy is as follows:
Time of Cancellation Before Tour Date | Refund Policy |
1 month or more before tour | 100% refund |
3 weeks before tour | 75% refund |
2 weeks before tour | 50% refund |
1 week – Tour Day | 0% refund and guest must still pay the full amount |
Note: A name change or replacement participant may be accepted with prior approval from Nusa Komodo Tour.
Cancellation Due to Force Majeure
In the case of force majeure (natural disasters, severe weather, riots, outbreaks, government regulations, or other unavoidable circumstances), the itinerary may be changed or the trip may be canceled without refund. Nusa Komodo Tour will not be liable for any loss, additional expenses, or inconvenience caused.
Late Arrival
Participants who arrive late at the meeting point and cause disruption to the schedule or other participants are considered to have withdrawn from the tour without refund.
Third-Party Policies
Nusa Komodo Tour is not responsible for the terms, policies, or conditions of third parties such as airlines, hotels, transportation companies, or other service providers.
Participant Responsibilities
Participants are responsible for any loss or damage to equipment provided during the trip (e.g., life jackets, snorkeling gear, masks, fins). Replacement costs will be charged to the participant.
Participants must follow all instructions from the tour leader or crew and are not permitted to make unilateral decisions of any kind during the trip.
Use of illegal drugs, inappropriate behavior, or actions that disturb other guests may result in removal from the trip without any refund.
Nusa Komodo Tour Liability Limitations
Nusa Komodo Tour cannot be held liable for:
Nusa Komodo Tour acts as a travel provider and works in cooperation with boat operators. All technical and operational boat-related matters fall under the responsibility of the boat owner/operator, in accordance with applicable regulations.
Additional Conditions
By confirming a booking, the participant is deemed to have read, understood, and agreed to the full Terms & Conditions without objection.
Insurance & Health
All participants are strongly advised to have personal travel insurance that covers medical expenses, personal accidents, and trip cancellations.
Participants must ensure that they are physically fit and medically capable of participating in all activities included in the tour.
Nusa Komodo Tour reserves the right to refuse participation to anyone deemed medically unfit or posing a risk to themselves or others.
Participants must disclose any pre-existing medical conditions prior to departure.
Privacy Policy
Nusa Komodo Tour collects only the necessary personal information required to process bookings and deliver services.
Personal data will not be shared with third parties except as required for tour arrangements or by law.
By booking, participants consent to the use of their data for communication and service purposes.
Photos and videos taken during the trip may be used by Nusa Komodo Tour for promotional purposes unless the participant explicitly requests otherwise in writing.
Communication & Complaints
All official communication and inquiries should be made through Nusa Komodo Tour’s authorized contact channels (email, WhatsApp, or website).
Participants are encouraged to report any issues or complaints immediately during the trip so that corrective actions can be taken promptly.
Complaints submitted after the tour will be reviewed and responded to within a reasonable time frame.
Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the Republic of Indonesia.
Any dispute arising from or relating to these Terms & Conditions shall first be resolved amicably through discussion.
If no resolution is reached, disputes shall be settled under the jurisdiction of the competent courts in Indonesia.
Final Note:
By confirming a booking with Nusa Komodo Tour, participants acknowledge that they have read, understood, and agreed to all of the above Terms & Conditions.
